The most common reasons for problems linking your child are:
I don’t have my session number or customer number. See where to find them here.
I only see some of my child’s photos. I am missing photos for my child, they are not showing in my account. Click here for how to fix this!
I am locked out of my account and can’t login, see how to unlock your account here. If you can’t remember your account information, retrieve it here.
If neither of these help resolve your problem, please reach out to us!